Supervisory Development Programme (SDP)

40 Days (5 Days/Month, Block Release)

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March 13, 2017
40 Days


Extended Programmes , MLD


The purpose of this brochure is to inform all involved managers, trainers and trainees of the thinking behind and the details of this Supervisory Development Programme (SDP). It is a stable programme which is maturing as each new group writes and passes the final exams. The programme is undertaken in conjunction with the Zimbabwe Institute of Management (ZIM) as the examining body and the Mandel Training Centre as the training provider.


In recent years, concern has been expressed about the absence of training programmes that address the broad needs of supervisors.  In the majority of cases people appointed to supervisory positions would be technically qualified.  Such supervisors, however, would ordinarily lack the requisite supervisory/management knowledge and skills.  It is this gap that the programme will be addressing.

The SDP provides a systematic programme of management education and development for supervisors that is aimed at improving their work performance. The idea being to equip supervisors with skills so that, as first line managers in the organisation, they are able to: –

  1. Communicate effectively and clearly with all concerned in the workplace.
  2. Make use of the various management and leadership theories and best practices.
  3. Demonstrate an appreciation and understanding of basic finance and economics.
  4. Manage people, and generally handle the personnel function and industrial relations in a professional and informed manner.


At the end of the programme, participants will write an examination for the Certificate in Supervisory Management (CSM).

All participants are registered with ZIM as student members in terms of the regulations.  The registration is carried out by Mandel Training Centre.


The learning methods will emphasise the development of skills and attitudes to put acquired knowledge into practice.  The learning process will reinforce undivided study with class and small group work, using participative and interactive methods.

  1. Initially, participants individually study course material, analyse information and identify issues or concepts that require further depth of understanding.
  2. Participants then work in small groups to broaden their outlook by testing their opinions and drawing on the experience and viewpoints of others.
  3. Finally, in the classroom, and under the guidance of an experienced trainer, participants explore new concepts and techniques. They share experiences and are challenged to present their analyses, defend their viewpoints, and propose new approaches to solve problems.

It is then very clear that participants will be expected to contribute to the learning process by sharing accumulated knowledge and work experience through active discussion.  Thus, to benefit from the educational experience, participants need to COMMIT themselves fully to this process.


Attendance at sessions of the programme is compulsory.  Permission for non-attendance is negotiable only in cases of emergency.  Non-negotiated absences will require an acceptable explanation.  Repeated absences may require a meeting with the programme facilitator, the manager and the participant.  Participants should arrange their affairs as though the venue of SDP is not easily accessible.  Participants are required to sign a register at the beginning of the session each day.  Continued attendance at the session is monitored.


Participation in this programme assumes a set of interlocking responsibilities of the managers, trainers and participants toward each other and toward the programme.  The respective responsibilities are briefly stated below:


Every attempt will be made to encourage managers to indicate their expectations and requirements of the programme.  This would be both in general terms and with reference to the participants they nominated.  In return, there are reciprocal responsibilities.

  1. a) Commitment

Managers will demonstrate their commitment by planned and structured debriefing of the participants after each teaching week.  Also monitoring the participants on the job will encourage their application of learning to the job situation.

  1. Support

The support and interest of a manager in the programme will play a significant role in the participant’s motivation to learn and, thus reinforce the training endeavours.  Managers are encouraged to attend some sessions relating to their functional speciality, and so make a contribution to the learning process.


The module presenter is responsible for the overall organisation of the module.  Within the context of the primary objectives of the module, the teaching technique is that of the trainers.

A summary of the planned presentation is to be made available for the use of participants.  Also, documentation relating to case studies, exercises and handouts are to be prepared and to be ready before the day they are used.



  • Must have at least 5 ‘O’ level passes at C or better including English Language.
  • Must be in a supervisory position or be earmarked for a supervisory position.
  • Ideally be a grade E/F or higher on the Hay job evaluation system or other.
  • Must be prepared and able to work hard to meet programme requirements and pass the final certificate in supervisory management examination.
  • Must apply at the work place what she/he learns in the classroom.


The programme is done over forty days spread over eight to nine months, with participants attending classes five days each month. This is meant to ensure business continuity and help the participants to conduct thorough researches when they return to work.


Mandel Training Centre has taken the initiative to include ICDL as part of this SDP program as a deliberate move to sharpen the ICT skills of the upcoming managers. ICDL is an internationally recognised ICT program that enhances one’s capability towards Microsoft products such as Word, Excel, Power-point and internet among others. Today’s market has become so competitive and organisations can ill afford managers who are not computer litarate, better still use the computer for increased productivity, reduce lead time, and effective communication. The program has a total of seven modules which are examined at the end of the course. Successful candidates are given certificates of competency in International Computer Driver’s Licence.


From time to time some clients do ask for shorter versions of the SDP. In that regard let us advise as follows:

Customised but non-examinable versions of the SDP can be developed and delivered according to the client’s specifications.


The fees are $75 per delegate per day, covering tuition, lunch and three teas. Thus the total fees for the whole programme are $3 000, payable as 25% deposit ($750) plus six equal monthly instalments ($375).


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